Air Astana Flight Cancellation Policy

Air Astana Flight Cancellation Policy – Air Astana is a well-known airline in the globe. If you fly with the airline, the customer service will make your trip more comfortable. However, unforeseen circumstances may force you to cancel your flight ticket. Because the cancellation procedure is time-consuming and stressful, Air Astana flight cancellation policy provides significant relief to its passengers.

Air Astana Flight Cancellation Policy

The headquarters of the Air Astana Airlines group are in Almaty, Kazakhstan. Air Astana operates 40 international and domestic flights from its main hub at Almaty International Airport and its secondary hub at Nursultan Nazarbayev International Airport. If you want to know how to cancel an Air Astana flight, read the instructions carefully. Furthermore, you may contact Air Ticket Policy directly at +1-877-563-0127 (toll-free) for additional assistance.

Major Guidelines of Air Astana Flight Cancellation Policy

Let us examine the Air Astana ticket cancellation policy in light of the tariff laws and rate foundation code. 

Air Astana Non-Restricted Fares 

  • Non-restricted Air Astana prices may be cancelled and refunds may be requested on the flight reservation. Cancellations of non-restricted prices are permitted up to two hours before the departure of the aircraft.
  • Air Astana ticket cancellation refunds may only be requested on the booking website or by phoning us at the Air Astana flight cancellation phone number. Any modifications to the origin or the departure point shall not be accepted.
  • The Air Astana cancellation policy does not apply to any vehicle or hotel reservations connected to the Air Astana flight segments and must be cancelled individually

Air Astana Restricted Fares 

  • Air Astana Business Promotion and Economy Saver Domestic tickets are not refundable and are limited rates. According to the Air Astana flight cancellation policy, customers have 24 hours from the time of purchase to request a full refund on these prices.
  • No class of service upgrade to Extra Comfort, Business, or First Class is available for Air Astana Restricted Fares.
  • The limited fare basis code does not apply to any car or hotel reservations connected to the Air Astana flight segments, and they must be cancelled individually.
  • Only reservations booked through the online portal or the Air Astana refund phone number would be eligible for an Air Astana trip cancellation request.

Air Astana 24-Hour Cancellation Policies

The 24-hour cancellation policy of Air Astana applies to all flights arriving at or departing from airports in the United States and Canada. In such cases, Air Astana does not impose a cancellation fee and allows clients to cancel their reservations within 24 hours of booking them. 

  • All price types, booked service classes, and passengers are subject to the 24-hour cancellation policy for Air Astana flights, provided that the date of departure is at least 7 days away at the time of the cancellation request.
  • Within 15 to 20 working days after receiving the request to cancel the flight, Air Astana will apply the refund to the original method of payment.
  • After 24 hours, Air Astana will charge a cost for cancelled flights equal to 20% of the total booking price.
  • Flight cancellations made by Air Astana within 24 hours would not be credited toward the group reservation and would be subject to the group contract.
  • If you booked your flight using a frequent flyer number or a travel credit voucher, you cannot cancel it within 24 hours.

Air Astana Flight Cancellation Process

Flight cancellation requests for Air Astana can be made online, over the phone, and at the ticket counter. In this article, we'll walk you through the process of requesting an Air Astana flight cancellation step by step. 

Air Astana Cancel Ticket Online

  • Go to and select My Booking from the menu at the top of the page.
  • Select the Manage My Booking page, and then input the passenger's surname and six-digit reservation reference code.
  • To recover your booking, press the Next button.
  • To continue, select the 'Cancel' tab. All reservations made within 24 hours, as well as refundable rates, may be cancelled online.
  • The amount of your Air Astana refund will be shown on the screen. To complete the refund, click "confirm my selection" if you agree with the specified return amount.
  • Typically, Air Astana will issue refunds to customers in their original manner of payment within 7 to 10 business days. 

Air Astana Cancel Ticket via Phone

  • All you need to do is call Air Ticket Policy at +1-877-563-0127 (toll-free), and wait for the airline expert to connect.
  • To access your booking for modifications or cancellations, provide the six-digit reference.
  • Request that the agent revoke your reservation. Based on the pricing restrictions applicable to your reservation, an airline specialist will assist you with the refund possibilities.
  • You have 24 hours to cancel any bookings you've made, including any limited or unrestricted pricing related to your flight reservation.

Air Astana Cancel Ticket at the Airport

  • If you decide to cancel at the last minute from the convenience of your departure airport, you might look into this option. Reach the Air Astana ticket cancellation desk and give the agent your 13-digit ticket number so they can recover your reservation.
  • Please be aware that customers may change or cancel their reservations up to three hours before the departure time. Passengers must pay the No-Show Fee in addition to the Air Astana Cancellation Fee if they seek an Air Astana cancellation after the departure time.
  • The representative will inform you if your reservation qualifies for an Air Astana trip cancellation or not. You can choose to get your refund in cash or as travel credit. The voucher is valid when utilizing a travel credit for up to a year from the date of purchase. 

Air Astana Flight Cancellation Fee

Depending on the pricing types they provide, Air Astana has a cancellation charge that is applied per person on the PNR.

  • Economy Promotion and Economy Semi-Flex: If an Air Astana flight is cancelled before it is due to depart; a cancellation fee of USD 40 will be levied. The cancellation price charged by Air Astana will increase to USD 90 once the booked flight has left the gate.
  • Economy Sleeper: Before the scheduled departure, a 200 USD cancellation fee will be assessed by Air Astana. The Air Astana cancellation cost would increase to 275 USD following the departure of the booked flight.
  • Business Semi-Flex and Business Saver International:  Business Semi-Flex and Business Saver International tickets must be cancelled at least seventy-five days before the intended departure. The cancellation cost with Air Astana would increase to $150 after the booked flight had left.
  • Business Saver Domestic: There is a 16 USD cancellation fee if you cancel your Air Astana ticket before the planned departure. The cancellation price charged by Air Astana will increase to 32 USD once the planned flight had left the gate.
Take Away

To meet the various demands of its clients, Air Astana has carefully structured its cancellation policy. The policy ensures clarity and readability by providing extensive guidance for changing Air Astana tickets. By their flight cancellation policy, Air Astana further offers help to passengers by way of a toll-free hotline at +1-877-563-0127 for any extra questions or needs.