Croatia Airlines Flight Cancellation Policy

Croatia Airlines Flight Cancellation Policy – Flight cancellations are a common occurrence in air travel, and they can happen unexpectedly. Therefore, it is essential to be aware of the flight cancellation policies of the airlines you intend to fly with to ensure that you are well-prepared in case of any unforeseen disruptions. This article will outline the Croatia Airlines flight cancellation policy that you need to know before you cancel your flight booking smoothly.

Croatia Airlines Flight Cancellation Policy

The Croatia Airlines ticket cancellation policy allows you to cancel your flight and receive a refund of the booking amount before the scheduled departure time. However, certain guidelines and protocols must be followed to ensure a smooth cancellation process. For further assistance, you can contact Air Ticket Policy at +1-877-563-0127, which is available toll-free.

Let’s Know About The Croatia Airlines

Croatia Airlines Ltd. is the official airline of Croatia, with its headquarters located near Zagreb at Zagreb International Airport in Buzin. The airline offers both domestic and international flights, primarily to European destinations, including cities such as Dubrovnik, Split, and Zadar.

With several airlines, including Air India, Air Canada, Air France, Alitalia, Austrian Airlines, Brussels Airlines, KLM, LOT Polish Airlines, Swiss International Airlines, TAP Portugal, Turkish Airlines, United Airlines, Lufthansa, SAS, Singapore Airlines, and Singapore Airlines, Croatia Airlines has formed codeshare agreements.

Since November 2004, Croatia Airlines has been a member of Star Alliance, which provides passengers with various perks and benefits. These benefits include priority airport check-in, access to airport lounges, priority boarding, extra baggage allowance, and priority baggage handling for passengers with Star Alliance Gold status.

  • You have the option of buying Croatia Airlines flight tickets through Alternative Airlines and paying for them in installments.
  • Passengers who travel with Croatia Airlines can participate in the Miles & More frequent flyer program.
  • All passengers on Croatia Airlines flights are provided with complimentary food and beverages. The type of food and drink served depends on the passenger's class of travel and the duration of the flight.
  • Croatia Airlines allows Business Class passengers to carry up to two pieces of baggage weighing up to 32 kg each, while Economy Class passengers are allowed to carry one piece of baggage weighing up to 23 kg for both domestic and international flights.

Key Highlights Of Croatia Airlines Flight Cancellation Policy

The cancellation policy of Croatia Airlines allows for a full refund on tickets, regardless of fare type or cabin class, if canceled within 24 hours of purchase, subject to the following conditions:

  • The PNR must contain no more than nine passengers
  • The scheduled departure date must be at least seven days away at the time of cancellation
  • The flight should not have been booked with a future travel credit voucher
  • Additionally, flight change requests can also be made within 24 hours of booking with Croatia Airlines.

Under the Croatia Airlines ticket cancellation policy, if your confirmed reservation for a flight has been canceled, you have the right to receive a refund as well as certain care, re-scheduling, and compensation. However, if the cancellation is due to extraordinary circumstances beyond the airline's control, you are not entitled to financial compensation, but you retain your rights to a refund and re-scheduling. Furthermore, Croatia Airlines does not offer compensation for canceled flights if you have been informed of the cancellation:

  • More than two weeks before the scheduled departure
  • Between 14 and 7 days of scheduled departure where the alternate flight departs no more than 2 hours before the originally scheduled departure time and arrives no less than 4 hours after the scheduled arrival
  • Fewer than seven days before to the scheduled departure, where the substitute flight departs no earlier than one hour prior to the original departure time and touches down no earlier than two hours following the original arrival time.

Process Of Cancelling Flight Tickets With Croatia Airlines

To request a cancellation, you have the option of using the airline's website or contacting their customer service number.  

Cancellation Of Croatia Airlines Flight Tickets - Online 

To cancel your flight booking, you can follow these steps:

  • Go to the website of the airline you booked with, and locate the "My Trip" section.
  • Review your existing reservation and check if it is eligible for cancellation.
  • If it is, complete the cancellation request process by following the prompts provided.
  • To cancel a specific flight, select it from the list of flights associated with your booking.
  • On the next page, you will be shown the amount of refund you are entitled to, as well as any cancellation fees that apply.
  • After you have completed the cancellation request, you will receive a confirmation email at the email address you provided during the booking process.

Cancellation Of Croatia Airlines Flight Tickets – Customer Support

In addition to canceling your reservation online, you have the option to request the same through Air Ticket Policy's customer support at +1-877-563-0127 (toll-free). By contacting the airline's experts at the provided number, you can receive assistance with changing or canceling your reservation. Please note that canceling your reservation may be subject to a cancellation fee.

Croatia Airlines Flight Cancellation Rules For Different Fare Types And Classes

The airlines have specific cancellation policies for various fare types and classes of service. The rules for canceling vary depending on the type of fare or service class.

FlyEasy Economy Class

  • Before the scheduled departure, the cancellation must take place.
  • Fuel and security surcharges are not eligible for a refund.
  • The fare is entirely non-refundable, except for unused airport taxes.
  • A cancellation fee of 50 USD for domestic flights and 75 USD for international flights will be imposed.

FlyFlexi Economy Class

  • Before the scheduled departure, the flight cancellation must be requested.
  • A cancellation fee of 100 USD for domestic flights and 175 USD for international flights will be levied.

FlyOpti Economy Class

  • The fare is considered non-refundable, except for a full refund option within 24 hours of purchase.
  • Unused airport taxes can be refunded as future travel credit.
  • A cancellation fee of 50 USD for domestic flights and 75 USD for international flights will be applied.

FlyBizz Business Class

  • To receive a refund for the unused part of the ticket, cancellation must be requested before the scheduled departure.
  • If the passenger is marked as a no-show, no refund will be granted.
  • A cancellation fee of 125 USD for domestic flights and 200 USD for international flights will be incurred.

Croatia Airlines Refund Policy

Under the 24-hour cancellation policy, a full refund is available if the cancellation is made within 24 hours of booking, provided the purchase was made 7 days or more before the originally scheduled departure flight. However, certain rules apply to the refund policy:

  • For refundable fares, flight cancellation can be made online if purchased directly on the airline's website.   
  • For non-refundable or restricted fares, only the taxes will be refunded. The refund will be provided in the form of future travel credit, which can be used by the same passenger as ticketed to purchase a new flight.
  • If the reservation was booked with a credit card, the refund will be reflected in the card statement within 7 business days from the cancellation date.The claimed refund amount will be generated for the unused or un-flown portion of the trip.
Take Away

Croatia Airlines has a customer-friendly and easy-to-understand cancellation policy. Canceling a reservation with them is also a simple process. They offer a full refund as per the 24-hour cancellation policy whenever possible, making it more convenient for travelers. For more information, please feel free to contact “Air Ticket Policy” customer support on +1-877-563-0127 (toll-free).